Privacy Policy

Hess Village Medical Clinic (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with relevant privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect both personal and non-personal information in order to provide you with the best care and services at our clinic.

• Personal Information: This includes, but is not limited to, your name, phone number, email address, medical history, insurance details, and other personal information necessary for medical treatment and billing purposes.

• Non-Personal Information: This includes information automatically collected through your use of our website, including browser type, IP address, and visit duration.

2. How We Use Your Information

We use the collected information to:

• Provide medical care and services

• Communicate with you about appointments, health updates, and other important matters related to your healthcare

• Bill and process insurance claims

• Improve our website and services based on user interaction

• Ensure compliance with healthcare and regulatory laws

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include encrypted data storage and secure communication channels. However, no method of data transmission over the internet or electronic storage is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We will not share your personal information with any third parties without your explicit consent, except as required for healthcare, administrative purposes, or as mandated by law, including:

• Health insurance providers for billing and claim purposes

• Legal authorities for compliance with regulations and to protect your health and safety

• Vendors or service providers working with us to deliver our services, provided they agree to protect your information according to this Privacy Policy

5. Cookies and Tracking Technologies

We may use cookies and other tracking technologies on our website to enhance your user experience, analyze site traffic, and for website performance optimization. You can adjust your browser settings to disable cookies, but this may affect how you interact with our site.

6. Access and Control Over Your Data

You have the right to request access to, correct, or delete your personal information in accordance with PIPEDA. If you wish to make any requests or if you have concerns regarding your data, please contact us at:

Hess Village Medical Clinic

340 York Blvd Unit 200, Main Floor,

Hamilton, ON L8R 3L2, Canada

Phone: +1 (905) 527-5030

7. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date noted at the top. We encourage you to review this policy periodically.

8. Consent

By using our services, visiting our website, or providing us with personal information, you consent to the practices outlined in this Privacy Policy.